Special application telephone features available at IUB and IUPUI
Some phone features allow departments to meet special needs, such as allowing one phone number to route calls to multiple phones. (For features on individual faculty or staff telephone lines by campus, see IUB or IUPUI).
On this page:
Hunt groups
Hunt groups are similar to Call Forward Busy for more than five stations in a series. A hunt group is a group of numbers with a pilot number, which is also a member of the hunt group. When the pilot is dialed, the call hunts in sequence (if the lines are busy) until it finds a vacant line.
Special application features
| Feature | Description |
|---|---|
| Automatic Call Distribution | Automatic Call Distribution (ACD) allows a large number of incoming calls to be answered by a group of individuals who serve as agents. Calls are automatically distributed to the agents on a most-idle basis. The group supervisory position can tell how many calls are in queue waiting to be answered, the wait time of the oldest call in queue, and which agents are logged in. The Call Management Information System (CCMIS) software allows you to see online status information about your ACD group and generate various usage reports. ACD can be installed with or without the CCMIS software. |
| Uniform Call Distribution | This feature allows you to be a member of a Uniform Call Distribution (UCD) group. The UCD group has one published telephone number, which is called the UCD pilot. As calls are made to the pilot number, they are uniformly distributed to the UCD members who are logged in. Each member logs in or out of the UCD pilot to accept or deny calls. Callers wait in a calling queue for the next available agent. Statistical reports are available. |
| Music in Queue | Callers hear music while waiting in the calling queue in an ACD or UCD application. |
| Dedicated Data Circuits | Occasionally, departments need
dedicated point-to-point data circuits. These circuits are
used for direct data transmission. If your department needs a
2-wire circuit, 4-wire circuit, or fiber-optic circuit, email
Telephone Consulting to schedule the installation. The
circuit may have both termination points on campus or one
termination point on campus and the other at a remote
location. If your circuit has one termination point on campus
and the other at a remote location, and you have placed an
order with an outside vendor, you will need to order the "tail
circuit" (the part of the circuit on campus) from UITS
Telephone Services by emailing Telephone
Consulting.
Provide the following information when requesting dedicated data circuits:
|
| ISDN | Integrated Services Digital Network (ISDN) is available at all IUB campus locations. For information on ISDN services at IUB, call a Support Center Telephone Services Consultant at 812-856-2287. At IUPUI, call 317-274-9900. |
