Problems sending or receiving email
Email problems can arise with your account itself or with the configuration of your email client (the software you use to access your email account), and it's not always easy to tell which of these is to blame. Keeping your account within its allotted storage size by deleting and/or moving messages, and properly specifying your preferred address, will save you from the most common problems with mail receipt. With regard to sending mail, correctly specifying your SMTP mail server in the configuration of your client and using the proper addresses for your recipients, will avoid two of the most common problems.
On this page:
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BlackBerry problems
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General problems
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Mailing list problems
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Preferred address and forwarding problems
- Storage problems
BlackBerry problems
- If you get the error message "Data Connection Refused" on your BlackBerry
- If you stop receiving email when you switch from desktop redirection to the BES Redirector service
- If your BlackBerry cannot send or receive email
General problems
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Common mail receipt problems
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Difficulties logging into Imail or Umail
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If IMAP mail messages bounce when you try to connect to IU through an outside ISP
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Maximum size for email messages at IU
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Missing Exchange mail in Microsoft Outlook
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Nuisance or erroneous bounced email messages
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Receiving duplicate copies of email messages
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"Too many hops" errors
Mailing list problems
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Imail or Umail accounts and IU LISTSERV lists
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Non-receipt of distribution list mail
- Receiving multiple copies of LISTSERV list mail
