Indiana University
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Checking your email in UMS

Note: To use Unified Messaging Service (UMS) to check your email, you must be using Exchange as your email service.

In UMS, you have two options for checking your email on the Exchange server:

  • You can use your email client, as you normally would.

  • You can use a telephone to access your email. The UMS telephone interface will read your email messages aloud to you over the phone, using a text-to-speech converter. To access your email through the UMS telephone user interface:

    1. Dial the telephone number for UMS on your campus; see Telephone numbers for UMS

    2. Enter your full 10-digit mailbox number (i.e., 812-85X-XXXX or 317-27X-XXXX), not just the last 5 digits.

    3. Enter your UMS passcode.

    4. At the main voice menu, press 3 to access your Exchange email messages.

    5. Press 1 to listen to new email messages, or press 2 to listen to saved messages.

    You can save, delete, forward, or replay any of your email messages; follow the instructions on the phone menu to carry out these options.

For help learning how to use UMS, view the UMS Voicemail Training Video, or print the UMS Wallet Card of common shortcuts.

If you have questions about your UMS account on an office phone, contact a Telecommunications Consultant at 812-856-2287 (IUB) or 317-274-3004 (IUPUI). Campus housing residents at IUB and IUPUI, contact Campus Housing Telephone Services at 812-855-4455. (This call is free from any campus phone at either campus by dialing 5-4455.) To report trouble with UMS, call 812-855-2111 (IUB) or 317-274-3004 (IUPUI).