Managing your IU student accounts

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Getting your initial IU student accounts

If you are a student who has been admitted to the university and to the appropriate school within the university, you can create your first Indiana University computing accounts by using the Account Management Service (AMS). You will need to use your last name, your birth date, and your full 10-digit University ID number (UID) to log into the service.

Your initial student accounts will usually include a Network ID account, which allows you to create and manage other technology accounts as well as log into certain university services; an ADS domain account, which allows you to authenticate to university resources; and an email account on either Imail or Umail. If you are a student at IU Bloomington, you will also receive a UITS printer account, which allows you to use on-campus printing facilities.

To create your initial IU student accounts:

Note: You will need to know your 10-digit University ID number to create your initial accounts.

Go to the Account Management Service at: https://itaccounts.iu.edu/
Click Create my first IU computing accounts.
Enter your last name, date of birth, and University ID number in the fields provided. If a security code is provided, enter it in the last field. Click Continue.
The AMS will display the Guidelines for Appropriate Usage, which are rules and policies for IT account use at IU. After you have read the Guidelines, enter Yes to agree to these policies, and then click Continue.
If you have multiple roles at IU (e.g., if you are both a student and a staff member), you will have to select one role to be your primary affiliation at IU. Select the role you want, and then click Continue.
From the available options, select where you want to receive your IU email. Faculty and staff should usually choose Create Microsoft Exchange account. Students can choose either an Imail account (Microsoft) or a Umail account (Google).
Click Continue.
Enter the passphrase you want to use in both fields. For information on selecting a valid and secure passphrase, see Passwords and passphrases.
Next, you will enroll in the Passphrase Self-Service Reset System. This system will allow you, if you should forget your passphrase, to reset it yourself without having to visit a Support Center walk-in location in person.
Either select a question from the drop-down list, or enter your own question. Type and re-type the correct answer in the fields provided. Click Continue to enter further questions, to a maximum of ten.

Once you have entered at least three questions and answers, you will have the option of clicking Done to complete your enrollment.
Click Print page if you want to print a copy of your account information. To end your AMS session and close your browser, click Exit.

Getting additional IU student accounts

For information about other IU accounts available to students, see What computing accounts are available at IU?

To create additional IU student accounts:

Go to the Account Management Service at: https://itaccounts.iu.edu/
Select Manage my IU computing accounts.
Note: Only full-time faculty or staff members can request group and departmental accounts.
If you are prompted to log into the Central Authentication Service, enter your Network ID. If not, skip to the next step.
Click create more accounts.
Use the radio buttons to select the account you want to create, and then click Create Account.

Note: Requests for certain IU accounts require further information to demonstrate academic need or eligibility. Failure to provide such information may lead to a delay or a failure in creating the desired account.

Changing your IU student account passphrase

Changing your passphrase periodically is a good way to help keep your technology accounts secure. Moreover, synchronizing your passphrase (i.e., "changing" your passphrase to the same value) through the Passphrase Maintenance utility often helps resolve issues logging into some IU services.

To change or synchronize your IU student passphrase:

Close all applications other than your Internet browser.
In your browser, if you are using the Account Management Service, in the left column, click change current passphrase. Otherwise, go to the Passphrase Maintenance page at:
https://passphrase.iu.edu/
In the first field, enter your Network ID username; if you want to change the passphrase to a group or departmental account, enter the username of that account instead.
In the next field, enter the Network ID passphrase.
In the last two fields, enter the passphrase you want the account to have. All accounts associated with the Network ID will be set to this new passphrase.
You can use the Passphrase Maintenance page either to change all your passphrases at once or to synchronize all accounts under your Network ID to the same passphrase. For information on selecting a valid and secure passphrase, see Passwords and passphrases.
Click Change Passphrase.

Resetting your IU student account passphrase

If you have forgotten your passphrase, you can have it reset and thereby get continued access to your IU technology accounts. Students have the following options to have their passphrases reset:

Online: If you have enrolled in the passphrase self-service reset system, you can reset your forgotten passphrase by verifying your identity through your answers to preselected questions. For information on enrolling in this service, see "Using the passphrase self-service reset system" below.
If you have previously enrolled in this service, to reset your passphrase:
1. Go to the Passphrase Maintenance page at: https://passphrase.iu.edu/
2. In the section labeled "Forgot my passphrase:", click go here to reset your passphrase.
  Note: You will need to know your 10-digit University ID number to carry out the passphrase reset; see the Self-Service Passphrase Reset Information page or At IU, what is a University ID, and how do I find out what mine is?
3. Click Start to begin the reset process.
  Note: Once you click Start, you will have a limited amount of time to successfully complete the process. If you do not complete it in that time, you will be locked out and unable to resume the Self-Service reset process. If you are locked out, contact your campus Support Center for assistance.
4. Enter your last name, date of birth, and University ID number in the fields provided. Enter the code provided in the last field. Click Continue.
5. For each question, enter the answer you provided when you enrolled in the system; be careful to spell your responses correctly. Click Continue.
6. When you have successfully answered the questions, you will be able to choose a new passphrase; follow the guidelines on the page or see Passwords and passphrases. Enter and re-enter your passphrase in the fields provided, and then click Reset Passphrase.
7. Click Exit to close the window and exit the Self-Service Passphrase Reset.
In person: Take a photo ID to one of the UITS Support Center walk-in offices. You will need to know your Social Security number or your University ID number. Once a consultant has confirmed your identity, allow 20 minutes for your passphrase change to process.
For information about Support Center walk-in offices (hours and locations), see UITS Support Center walk-in locations and services.
By mail: If you cannot visit the Support Center, you may obtain a Passphrase Change Form; see How can I request a passphrase reset by mail or fax?
Print this form, fill it out, and either mail it to the address indicated on the form or fax it to 812-855-0354, attention VALID. A new passphrase will be generated and mailed to you in approximately one week.

Using the passphrase self-service reset system

To enroll in the passphrase self-service reset system:

Go to the Account Management Service at: https://itaccounts.iu.edu/
Select Manage my IU computing accounts.
If you are prompted to log into CAS (Central Authentication Service), enter your Network ID and then click login. If not, skip to the next step.
In the left-hand column, click set up passphrase questions.
Select Enroll me in the passphrase self-service reset system., and click Submit.
Choose a question from the -Select a Question- drop-down list, and then type and retype the correct answer in the appropriate fields.
Click Continue to enter further questions, to a maximum of ten. Once you have entered at least three questions and answers, you will have the option of clicking Done to complete your enrollment.

For help, contact your campus Support Center.

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