Getting started with UMS for campus housing residents
On this page:
What is UMS?
Unified Messaging Service (UMS) is a voice mail service available for students in campus housing at Indiana University Bloomington and IUPUI. With UMS, you can store voice messages in your email mailbox, and use your email client or the telephone user interface (TUI) to access these messages.
To create your UMS voice mail account:
- Go to the UMS Voicemail page at: https://umsweb.iu.edu/
- Click
click here to create your UMS voicemail account.
- Enter your Network ID.
- Follow the prompts.
Basic features
For information on the basic features of UMS, see:
- At IU, how do I set up my UMS voice mail?
- Checking your voice mail in UMS
- Using UMS from off campus
- Playing your name before the voice mail greeting in UMS
- Forwarding a UMS voice mail message
- Controlling what information you hear when you call UMS to listen to your messages
- In UMS voice mail, how do I change my greeting?
- In UMS, how do I change my status?
- At IU, how do I transfer a call directly to a UMS mailbox?
Advanced features
With UMS, you can use several advanced features unavailable with traditional voice mail, such as the following:
-
Forward:
Forwards specific inbound phone calls to a designated local or campus
phone number (but not long distance)
-
Notify
Me: Sets inbound phone calls to notify you by email of
specific types of incoming calls, or sets your phone calls to notify
you of specific callers' voice mail messages. (Use this to send text
messages to cell phones or pagers.)
-
Do
Not Disturb: Ensures you are not disturbed by certain
callers by redirecting calls to your voice mail
-
Custom
Greeting: Sets a specific text greeting for specific
callers
- Forward Copy: Forwards a copy of your voice mail to an email address
Where to get help
If you have questions about UMS or need help, contact
UITS Support Center Telephone Services at 812-855-4455 or
resreq@indiana.edu.
